Mandatory Health Insurance

Overview | Why the Requirement | Quality, Cost & Coverage | International Students | Enrollment | Dates of Coverage | Student Health Services | Optional Coverage |
Payment Options | Waiver | Help

Help

How to get help if you have a question or problem

• Where do I go if I have questions about Emory’s mandatory insurance requirement or the online enrollment/waiver process?
  
  
• What if I want to talk to the main person in charge of all of this, the Student Health Executive Director himself?
  
  
• Where do I go if I have questions about enrollment, insurance benefits or claims processing? 
  
  
• What if I am more comfortable looking up answers to my questions and getting information on line? 
  
  
• What if I have questions about or problems with my Aetna insurance ID card? 
  
  
• How do I find a list of preferred providers under my Emory/Aetna student health insurance plan?

Where do I go if I have questions about Emory’s mandatory insurance requirement or the online enrollment/waiver process? 
For answers to these questions, please contact:

Emory University Student Health Services
Insurance Office
1525 Clifton Road
Atlanta, GA 30322
404-727-7560
mandatoryinsurance@listserv.cc.emory.edu

What if I want to talk to the main person in charge of all of this, the Student Health Executive Director himself? 
To reach the Student Health Services Executive Director, please contact:

Michael Huey, MD
Executive Director
Emory University Student Health Services
1525 Clifton Road
Atlanta, GA 30322
404-712-8652
mhuey@emory.edu

Where do I go if I have questions about enrollment, insurance benefits or claims processing? 
For answers to these questions, go to:

Chickering Claims Administrators, Inc.
P.O. Box 15708
Boston, MA 02215-0014
(877) 261-8403

What if I am more comfortable looking up answers to my questions and getting information on line? 
As a Chickering/Aetna student health insurance member, you have access to Aetna Navigator®, your secure member website, packed with personalized benefits and health information. You can take full advantage of this interactive website to complete a variety of self-service transactions online.  By logging on to Aetna Navigator, you can:

• Review who is covered under your plan.
• Request member ID cards.
• View Claim Explanation of Benefits (EOB) statements.
• Estimate the cost of common health care services and procedures to better plan your expenses.
• Research the price of a drug and learn if there are alternatives.
• Find health care professionals and facilities that participate in the Emory Student Insurance Plan.
• Send an e-mail to Chickering Customer Service at your convenience.
• View the latest health information and news, and more!
  
  To register for Aetna Navigator:
• Go to www.chickering.com
• Click on "Find Your School".
• Enter "Emory University" and then click on "Search".
• Click on Aetna Navigator and then the "Access Navigator" link.
• Follow the instructions for First Time User by clicking on the "Register Now" link.
• Select a user name, password and security phrase.
  
  If you need help with registration, assistance is available toll free, Monday through Friday, from 7 a.m. to 9 p.m. Eastern Time at 1-800-225-3375.

What if I have questions about or problems with my Aetna insurance ID card?
Permanent ID cards will be issued as soon as possible after the enrollment/waiver on line site closes.  If you need medical attention before your ID card is received, benefits will be payable in accordance with the Policy.  You do not need an ID card to be eligible to receive benefits. Once you have received your ID card, present it to the provider to facilitate payment of your claims.  You will receive a unique Aetna member ID number on your membership card.  For lost ID cards, contact Chickering Claims Administrators, Inc. at (877) 261-8403, or visit www.chickering.com, click on "Find Your School" and enter "Emory University".

How do I find a list of preferred providers under my Emory/Aetna student health insurance plan? 
A complete list of preferred providers can be found at Emory University Student Health Services (EUSHS), or you can use Aetna's DocFind® Service located at www.chickering.com. Click on "Find Your School" and enter "Emory University". You can use DocFind to find out whether a specific provider belongs to Aetna’s network or to find Preferred Providers practicing in your area.